Expert service for all Allett models. From annual tune-ups to major repairs—we keep your mower running like new.
From routine maintenance to complete refurbishment.
Our Repair Services
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Annual Tune-Up
What's Included:
- Oil change
- Spark plug replacement
- Air filter service
- Belt inspection & adjustment
- Reel-to-bed knife contact check
- Height of cut calibration
- Full operational testing
Reel Sharpening
What's Included:
- Professional reel grinding
- Bed knife lapping
- Bearing inspection & replacement (if needed)
- Contact adjustment
- Balance check
- Return Shipping for in Season Sharpening
Engine Service
What's Included:
- Carburetor cleaning/rebuild
- Fuel system service
- Compression test
- Valve adjustment
- Gasket replacement as needed
- Starter check
Belt & Roller Replacement
What's Included:
- Drive belt replacement
- Roller bearing inspection
- Belt tension adjustment
- Drive system testing
Complete Refurbishment
What's Included:
- Full disassembly & inspection
- All wear components replaced
- Professional reel grinding
- Cosmetic restoration (paint touch-up)
- Reassembly & testing
- Essentially "like new" condition
Diagnostic & Estimate
- Complete diagnostic assessment
- Written estimate for recommended repairs
- No obligation to proceed
Worry-free ownership. We handle the maintenance, you enjoy the lawn.
Annual Maintenance Plans
Lawn mower maintenance is easy to neglect until something breaks.
Our Maintenance Plans ensure your mower receives proper care on schedule—extending life, maintaining performance, and preventing costly repairs.
Plans include Reel Exchange membership and scheduled service at optimal intervals.
Best For: Residential owners, weekly mowing, basic coverage
Essential Care
What's Included:
- Reel Exchange membership
- 1x annual reel sharpening (prepaid)
- Pre-season tune-up (spring):
- Oil change
- Spark plug
- Air filter
- Belt inspection
- Operational testing
- Priority service scheduling
- 5% discount on additional repairs/parts
Annual Cost: Starting @ $399/year
Best For: High-use residential or light commercial, daily/near-daily mowing
Multi-Touch
What's Included:
- Everything in Essential, plus:
- 2x annual reel sharpening (prepaid)
- Mid-season service (summer):
- Belt replacement as needed
- Bearing inspection & lubrication
- Drive system check
- Height of cut recalibration
- Post-season service (fall):
- Engine winterization
- Fuel system stabilization
- Storage prep
- Free pickup/delivery (within 50km of Ottawa)
- 8% discount on additional repairs/parts
Annual Cost: Starting @ $849/year
Best For: Commercial operations, municipalities, clubs, multiple units
Premier Fleet
What's Included:
- Everything in Professional, plus:
- 3x annual reel sharpening (prepaid)
- Dedicated service coordinator
- On-site service available (within service area)
- Loaner mower during repairs (subject to availability)
- Complimentary parts stock recommendations
- Annual parts inventory audit
- Fleet maintenance scheduling (coordinated across multiple units)
- 12% discount on additional repairs/parts
Annual Cost: Starting @ $1,200/year per unit (discounts for 3+ units)
| Feature | Essential | Multi-Touch | Premium |
|---|---|---|---|
| Annual Cost | $249 | $849 | $1200+ |
| Reel Exchange Membership | ✓ | ✓ | ✓ |
| Reel Sharpenings / Year | 1 | 2 | 3 |
| Pre-Season Tune-Up | ✓ | ✓ | ✓ |
| Mid-Season Service | – | ✓ | ✓ |
| Post-Season Service | – | ✓ | ✓ |
| Pickup / Delivery | Optional fee | Free (50km) | Free (100km) or on-site |
| Loaner Mower | – | – | ✓ |
| Priority Scheduling | ✓ | ✓ | ✓✓ (Dedicated) |
| Parts Discount | 5% | 8% | 12% |
| Best For | Residential | High-use / Light commercial | Commercial / Fleet |
Essential Plan
Service ▲ Reel Sharp
(as needed)
Multi-Touch Plan
Service ▲ Mid-Season ▲ Post-Season
Service
Premium Plan
Service ▲ Mid-Season
Check ▲ Post-Season
Check ▲ End-of-Year
Check
Simple process, fast turnaround.
How to Submit a Repair Request
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Step 1 – Describe the Issue
Fill out our service request form: model, issue description, any error messages or symptoms. Photos help—attach if possible.
Step 2 – Receive Estimate
We'll diagnose remotely (if possible) or provide shipping/drop-off instructions. You'll receive a written estimate before we proceed.
Step 3 – Approve & Ship/Drop-Off
Approve estimate, then either:
- Ship mower (we provide prepaid label for covered services)
- Drop off at our Ottawa facility (by appointment)
- Schedule pickup (Professional/Premium plan members or additional fee)
Step 4 – Service & Return
We complete approved repairs, test thoroughly, and return your mower (or arrange pickup).
You receive detailed service report with work performed.
Shipping Your Mower:
Packaging:
- Remove grass box and loose items
- Drain fuel (petrol models) or remove battery
- Secure handlebars in folded position
- Use sturdy box with padding (we can provide specifications)
Insuring Shipment:
- We recommend insuring valuable mowers
- Coverage available through courier at time of shipping
- Allett Canada not responsible for shipping damage (courier claim required)
Aftermarket parts may be cheaper upfront—but they cost more in the long run.
Why Genuine OEM Parts Matter
Your Allett mower is precision-engineered to professional standards.
Aftermarket parts compromise that precision, void warranties, and often fail prematurely.
Genuine Allett parts ensure your mower performs as designed—for decades.
Precision Fit
Genuine parts are manufactured to exact tolerances. Aftermarket parts may fit, but clearances, materials, and geometry often differ—affecting performance.
Warranty Protection
Use of non-OEM parts voids your warranty. When something fails, you'll pay out-of-pocket for repairs that would have been covered.
Longevity
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Canadian Support
When you buy genuine parts from Allett Canada, you get expert support, proper documentation, and confidence in compatibility.
Comprehensive inventory in Ottawa with same-day processing and tracking.
Parts Shipped Fast, Nationwide
Shipping Benefits:
- Same-day processing: Orders before 2pm ET ship same day (in-stock items)
- Fast delivery: 3-7 business days most of Canada
- Free shipping: Orders over $150
- Tracking included: Know exactly when your parts arrive
Expert packaging: Parts arrive protected and ready to install
From Vancouver Island to Newfoundland, we support Allett owners nationwide with fast, reliable parts delivery.
Shop Parts NowPrefer to Service It Yourself?
Follow our certified step-by-step video guides.
Our maintenance library makes it easy to handle your own upkeep with confidence. Watch tutorials tailored to your model, access parts diagrams, and order what you need in one click.
Interactive diagrams let you identify the right parts for your model. Click to add bearings, rollers, and cartridges directly to your cart — or request a quote from our service team.
Ready for an Upgrade?
Turn your maintenance visit into an opportunity.
While your reel is in for service, our technicians can appraise your mower for trade-in value toward a new or certified refurbished unit.
If your mower is under warranty, we'll handle the claim and repair.
Allett mowers carry manufacturer warranty covering defects in materials and workmanship.
Warranty periods vary by model and use type (residential vs commercial). See Warranty Details page for specifics.
Warranty Repair Process:
- Contact Us First: Before shipping, contact us to discuss the issue and confirm warranty coverage
- Warranty Claim Initiated: We'll initiate a warranty claim with necessary documentation
- Ship or Drop-Off: Send mower to us (prepaid label provided for warranty repairs)
- Assessment: We assess and confirm warranty coverage
- Repair: Covered repairs performed at no charge
- Return: Mower returned to you
What's Covered:
- Manufacturing defects
- Material failures
- Workmanship issues
- Parts replacement (genuine OEM)
- Labor for covered repairs
What's NOT Covered:
- Normal wear items (belts, blades, filters)
- Damage from misuse or neglect
- Improper maintenance
- Modifications or non-OEM parts
- Shipping costs (varies by warranty terms)
Required for Warranty Claims:
- Proof of purchase (receipt or invoice)
- Serial number verification
- Description of issue
- Photos (if requested)
Contact Us
Warranty Claim Form
Common questions about our repair services.
Repair Services FAQ
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How long do repairs typically take?
Turnaround times vary:
- Minor repairs (belt, spark plug, adjustments): 3-5 business days
- Reel sharpening: 7-10 business days (or immediate via Reel Exchange)
- Major repairs (engine work, refurbishment): 2-4 weeks
- Warranty repairs: 1-3 weeks (depends on parts availability)
We'll provide estimated completion date when you drop off or ship your mower.
Can I get a quote before committing to repairs?
Yes. For $50 (credited toward repairs if you proceed), we'll provide comprehensive diagnostic and written estimate.
No obligation to proceed.
Do you service non-Allett cylinder mowers?
We specialize in Allett mowers exclusively.
For other brands, we recommend contacting the manufacturer or a general small engine repair shop.
What if parts are on backorder?
We'll notify you immediately if required parts are backordered and provide:
- Estimated arrival date
- Option to approve temporary repair (if applicable)
- Option to wait or cancel without diagnostic fee
We maintain comprehensive parts inventory to minimize backorder situations.
Do you offer mobile/on-site repair?
On-site service is available for:
- Premium plan members within 100km of Ottawa
- Commercial clients (case-by-case, service fees apply)
- Emergency breakdowns during peak season (subject to availability, premium rates)
Most residential repairs are performed in-shop for quality control.
What's included in annual tune-up?
See "Annual Tune-Up" service card above.
Standard tune-up includes: oil change, spark plug, air filter, belt inspection, reel contact check, height calibration, testing.
Does NOT include reel sharpening (separate service) or parts beyond consumables listed.
How do I know if I need service?
Signs your mower needs service:
- Difficulty starting
- Loss of power
- Uneven cutting
- Excessive noise or vibration
- Visible belt wear or fraying
- Loose or rattling components
- Poor stripe quality (often indicates reel dullness)
When in doubt, contact us for assessment.
Are Maintenance Plans worth it?
For most owners, yes:
- Essential plan ($349) includes Reel Exchange + annual service worth $250+ separately
- Multi-Touch plan ($849) includes 2 sharpenings + 3 services worth $600+ separately
- Added benefit: Scheduled maintenance prevents neglect and costly repairs
If you sharpen annually and do tune-ups, plans offer convenience and modest savings.
If you tend to skip maintenance, plans enforce best practices.
What payment methods do you accept?
For repair services:
- Credit/debit cards (Visa, Mastercard, Amex)
- E-transfer
- Invoicing available for commercial clients (Net 30 terms, approved accounts)
- Plan payments: Annual or quarterly installments
Payment due upon service completion or before return shipment.
What happens if you can't fix my mower?
Rare, but possible scenarios:
- Beyond economical repair: We'll recommend replacement vs repair based on cost
- Parts no longer available: We'll explore alternatives or source used components
- Severe damage: We may recommend Heritage Exchange (trade toward new/refurbished unit)
We're always honest about repair vs replace economics—we won't recommend expensive repairs on mowers better off replaced.