Cylinder mowers (also called reel mowers) use a rotating cylinder of blades that cut grass against a fixed bed knife, similar to scissors. This creates a clean, precise cut. Rotary mowers use a single spinning blade that tears grass, similar to a machete.

Key differences:

Cylinder Mowers (Allett):

• Cut grass cleanly like scissors
• Create defined stripes and patterns
• Can mow as low as 3mm (0.12")
• Require flat, well-maintained lawns
• More expensive upfront
• Professional/golf course quality results
• Healthier grass (clean cuts heal faster)

Rotary Mowers (Traditional):

• Tear grass rather than cut
• No striping capability
• Typically mow 1-3" minimum
• Handle rough terrain and tall grass
• Less expensive
• Suitable for neglected lawns
• More forgiving for beginners

Best for cylinder mowing: Well-maintained residential lawns, sports fields, golf courses, and anyone who wants professional-quality results and enjoys lawn care as a hobby.

Best for rotary mowing: Rough terrain, neglected lawns, commercial mowing where speed matters more than quality, or very casual lawn owners.

The right model depends on your lawn size, grass type, usage frequency, and goals. Here's a quick guide:

Table goes here.

Not sure? Contact us at sales@allett.ca or use our interactive "Find Your Mower" tool on the website.

The cartridge system allows you to quickly swap cutting cylinders (reels) for different tasks without tools or expertise. Instead of owning separate mowers for mowing, scarifying, aerating, etc., you buy one mower and multiple cartridges.

Three cartridge systems:

1. Quick Change (QC)
   Found on: Liberty and Kensington ranges
   Swap time: ~5 minutes
   Tools required: Basic screwdrivers and wrenches
   Process: Remove side cover, belt, and four fixings
   
2. Rapid Change (RC)
   Found on: Cambridge range
   Swap time: ~1 minute
   Tools required: 5mm Allen key
   Process: Undo two screws (one on each side)
   
3. Ultra Change (UC)
   Found on: Stirling range
   Swap time: 15 seconds
   Tools required: None (tool-free)
   Process: Lift two tabs and remove cartridge

Available cartridge types (all systems):

• 6-blade cutting cylinder (standard mowing)
• 10-blade cutting cylinder (fine finish, 3mm capable)
• Scarifier (removes thatch and moss)
• Aerator (relieves compaction)
• Dethatcher (light thatch removal)
• Verticut (cuts into turf surface)
• Lawn brush (stands grass up and collects debris)

Important: Cartridges are NOT interchangeable between systems. You must match both the system type (QC / RC / UC) and the width (14", 17", or 20").

It depends on your lawn goals and maintenance commitment:

6-Blade Cylinder:

• Cutting range: 6mm-25mm (0.25"-1")
• Best for: Most residential lawns, weekly mowing, forgiving
• Pros: More forgiving to lawn imperfections, cuts taller grass, less maintenance
• Cons: Not as fine a finish, can't achieve ultra-low cuts
• Ideal user: Most homeowners, first-time cylinder mower owners

10-Blade Cylinder:

• Cutting range: 3mm-20mm (0.12"-0.75")
• Best for: Enthusiasts, daily/frequent mowing, premium finish
• Pros: Finest possible cut, incredible stripe definition, golf-green quality
• Cons: Requires more frequent mowing, less forgiving to lawn issues, needs more maintenance
• Ideal user: Serious enthusiasts, those who mow 2-3+ times per week

Most customers start with 6-blade and upgrade to 10-blade once they're comfortable with cylinder mowing and their lawn is in excellent condition. Many owners have both and swap based on season (10-blade during peak growing season, 6-blade during stress periods).

Allett offers multiple power options depending on model:

Electric (Corded):

• Available on: Liberty E-Series, Kensington Electric
• Pros: Quiet, zero emissions, low maintenance, instant power
• Cons: Cord management required, limited range (extension cord length)
• Best for: Small to medium lawns (up to 5,000 sq ft), quiet neighborhoods, eco-conscious owners
• Power: 1200-1800W depending on model

Battery (Cordless):

• Available on: Kensington Battery models
• Pros: Cordless freedom, quiet, zero emissions, no fuel
• Cons: Battery runtime limits (30-60 min), charging time, battery replacement cost
• Best for: Medium lawns (2,000-6,000 sq ft), noise-sensitive areas
• Battery: Typically 48V lithium-ion

Petrol (Gas):

• Available on: All Liberty, Kensington, Cambridge, Stirling, C-Series
• Pros: Unlimited runtime, more power for larger areas, proven technology
• Cons: Noise, emissions, fuel/oil maintenance, regular servicing required
• Best for: Larger lawns, commercial use, areas without power access
• Engine: Briggs & Stratton or Honda, typically 2.5-6 HP depending on model

Which to choose: Electric/battery for small-medium lawns and environmental priorities. Petrol for large lawns, commercial use, or maximum runtime.

Cylinder mowers work best on relatively flat, even surfaces. Here's what you need to know:

Slope capability:

• Most Allett mowers can handle gentle slopes (up to 10-15 degrees)
• Steeper slopes become dangerous and difficult to control
• Self-propelled models handle slopes better than manual push
• Mow across slopes (perpendicular) rather than up/down when possible

Uneven terrain:

• Cylinder mowers struggle with bumps, dips, and uneven surfaces
• The bed knife and cutting cylinder need consistent ground contact
• Bumpy lawns will result in uneven cutting (scalping on high spots, missing low spots)
• If your lawn has significant unevenness, you'll need to level it first (top-dressing, rolling)

Terrain preparation:

• Spring/fall rolling helps level surface
• Top-dressing fills low spots
• Aerating and overseeding improves overall lawn density
• Fixing low/high spots before cylinder mowing makes a huge difference

Bottom line: If your lawn has significant slopes (over 15 degrees) or major unevenness, a rotary mower may be more suitable. If you have minor unevenness, you can improve it over time while using a cylinder mower.

Coverage depends on power source, model, and conditions:

Battery Models:

• Kensington 14B: ~2,000-3,000 sq ft per charge (45-60 min runtime)
• Kensington 17B: ~3,000-4,000 sq ft per charge (45-60 min runtime)
• Factors affecting runtime: Grass thickness, height, battery age, terrain

Electric (Corded) Models:

• Unlimited runtime (as long as you have power)
• Limited by extension cord length (~150-200 ft practical maximum)
• Can cover any size lawn if you have power access

Petrol Models:

• Liberty/Kensington (small tank): ~5,000-8,000 sq ft per tank
• Stirling/C-Series (larger tank): ~10,000-15,000+ sq ft per tank
• Fuel consumption varies by grass thickness, height, and mowing speed

Pro tip: Battery users with larger lawns often buy a second battery to swap mid-mow for extended runtime.

Cylinder mowers work best with fine-textured, dense, cool-season grasses common in Canada:

Excellent for cylinder mowing:

• Kentucky Bluegrass - Canada's most popular lawn grass, handles low cutting
• Perennial Ryegrass - Fine texture, fast growing, excellent stripe response
• Fine Fescue (creeping red, chewing, hard) - Shade tolerant, fine texture
• Colonial Bentgrass - Very fine texture, golf green quality (high maintenance)

Good for cylinder mowing:

• Tall Fescue - Coarser texture but works well if mowed regularly
• Bluegrass/Ryegrass/Fescue blends - Most common in Canada, works well

Not recommended:

• Warm-season grasses (Bermuda, Zoysia, St. Augustine) - Too coarse, prefer rotary
• Ornamental grasses - Too tall/coarse for cylinder mowing
• Meadow grasses - Meant to grow tall, not suitable for regular mowing

Regional recommendations:

• BC Coastal: Perennial ryegrass, fine fescue (tolerates moisture)
  
• Prairies: Kentucky bluegrass, fescue blends (handles cold, drought)
  
• Ontario/Quebec: Kentucky bluegrass, ryegrass blends (most versatile)
  
• Maritimes: Perennial ryegrass, fescue (handles cool, moist conditions)

Not sure what you have? Most Canadian lawns are Kentucky bluegrass or bluegrass/ryegrass blends—both excellent for cylinder mowing.

While the mower is the core tool, a few additional items make lawn care easier:

Essential (included or built-in):

• Grass collection box (included with mower)
• Height adjustment mechanism (built into mower)

Highly recommended accessories:

• Additional cartridges: Scarifier and aerator cartridges for lawn health maintenance
• Spare cutting cylinder: For zero-downtime rotation (see Reel Exchange program)
• Roller (if not included): Creates stripes, helps level lawn

Nice to have:

• Lawn roller (heavy): For spring/fall leveling
• Spray marker: Helps maintain straight lines while learning
• HOC gauge: Ensures accurate height of cut settings
• Storage cover: Protects mower during off-season

Lawn care tools (not Allett-specific):

• Spreader for fertilizer and seed
• Core aerator (if not using aerator cartridge)
• Edger or trimmer for borders
• Leaf blower for debris removal before mowing

Our recommendation: Start with just the mower and add cartridges/accessories as you identify needs. Many customers buy a scarifier cartridge within their first year for spring dethatching.

Yes! Allett makes several models suitable for commercial use:

Commercial-Grade Models:

• C-Series Sport Turf (C20, C24, C27, C34): Purpose-built for commercial applications
• Stirling Range: Light commercial use (landscape companies, small sports fields)
• Buffalo: Heavy-duty commercial applications

Commercial applications:

• Sports fields (soccer, football, baseball)
• Golf courses (tees, fairways, approaches)
• Municipal parks and grounds
• Landscape maintenance companies
• Strata/property management
• Corporate campuses

Commercial considerations:

• Warranty differs for commercial use (1 year vs 2 years residential)
• Professional maintenance recommended (see Premium Fleet Maintenance Plan)
• Parts wear faster with commercial use
• Consider backup reels for zero-downtime (Reel Exchange program)
• Volume/fleet pricing available (contact sales directly)

If you're a landscape professional or groundskeeper, contact sales@allett.ca to discuss fleet pricing, dedicated support, and commercial account terms.

Three ways to order:

1. Online (Website)

• Browse products at allett.ca
• Add to cart, checkout with credit card
• Ships from Ottawa facility within 1-2 business days
• Order tracking provided via email

2. Phone

• Call sales team: 1 (905) 865-1093
• Monday-Thursday 8:00 AM - 5:00 PM ET, Friday 8:00 AM - 3:30 PM ET
• Payment by credit card over phone
• Same shipping timelines as online orders

3. In-Person (Ottawa area)

• Visit service center by appointment
• See mowers in person, arrange demo if desired
• Purchase and pick up same day (if in stock)
• Payment by credit card, debit, cash, or e-transfer

Payment options:

• Credit card (Visa, Mastercard  Amex)
• Debit card (in-person only)
• PayPal
• E-transfer (by arrangement)

Financing available through Affirm (online checkout)
Commercial invoicing (Net 30 for approved accounts)

Yes! We ship to all provinces and territories from our Ottawa, ON facility.

Shipping coverage:

• All 10 provinces (BC, AB, SK, MB, ON, QC, NB, NS, PE, NL)
• Yukon, Northwest Territories, Nunavut (contact for quote)

Shipping carriers:

• Typically use Purolator, UPS, or Canada Post depending on destination
• Commercial freight for large/heavy items (C-Series mowers)

Shipping costs vary by item size/weight and destination:

Standard items (cartridges, small accessories):

• Ontario/Quebec: $15-$30
• Western Canada: $30-$50
• Maritimes: $25-$40
• Territories: Quote required

Mowers (crated, ~150-200 lbs):

• Ontario/Quebec: $50-$100
• Western Canada: $100-$200
• Maritimes: $80-$150
• Territories: Quote required

Large commercial models (C-Series):

• Freight shipping required
• Rates vary significantly by destination
• Contact sales for accurate quote

Free shipping threshold:

Orders over $150 ship free (standard items, ON/QC)
Other regions: Free shipping threshold varies, shown at checkout

Accurate shipping costs calculated at checkout based on your postal code and items in cart.

Yes! Local pickup available at our Ottawa facility:

Pickup details:

• Location: 845 Thorndale Drive, Ottawa, ON
• Hours: Monday-Thursday 8:00 AM - 5:00 PM ET, Friday 8:00 AM - 3:30 PM ET
• Appointment required: Call ahead to ensure someone's available
• Payment: Credit, debit, cash, or e-transfer

Process:

1. Order online and select "Local Pickup" at checkout (no shipping charge) OR call to place order for pickup
2. Receive notification when order is ready (typically same day if in stock)
3. Visit facility during business hours with order confirmation
4. Load mower/items into your vehicle (we'll help)

Ottawa-area residents:

This is the fastest way to get your mower (often same-day) and saves shipping costs.

Shipping damage is rare but can happen. Here's the process:

Upon delivery:

• Inspect packaging immediately before accepting delivery
• Note any damage on delivery receipt (take photos)
• Accept delivery even if box is damaged (we can't file claim if you refuse)
• Open and inspect mower within 24 hours

If damage is found:

• Take detailed photos of packaging and damage
• Contact us within 24 hours: support@allett.ca or 1 (905) 865-1093
• Do not discard packaging (carrier may need to inspect)
• We'll file claim with shipping carrier

Resolution:

• If minor damage (cosmetic): Discount or replacement parts
• If major damage (operational issues): Full replacement mower shipped
• If manufacturer defect (not shipping damage): Warranty claim process

We handle all carrier claims on your behalf. Our goal is fast resolution—typically repaired/replaced within 7-10 days.

Tip: Video-record unboxing if package shows damage. Makes insurance claims much easier.

Yes! Full tracking provided at every step:

Order confirmation:

• Immediate email confirmation upon purchase
• Order number and items summary
• Expected ship date

Shipping notification:

• Email when order ships (typically within 1-2 business days)
• Tracking number and carrier details
• Estimated delivery date
• Link to carrier tracking page

Tracking updates:

• Real-time tracking through carrier website (Purolator, UPS, Canada Post)
• Email notifications at key milestones (out for delivery, delivered)

Questions about your order?

• Check spam/junk folder for shipping emails
• Log into your account at allett.ca to view order status
• Contact support@allett.ca or call 1 (905) 865-1093 with order number

Average delivery times after ship date:

• Southern Ontario: 1-2 days
• Other provinces: 3-6 days

Service frequency depends on usage intensity:

Residential (weekly mowing):

• Minimum: Annual pre-season tune-up (spring)
• Recommended: Spring tune-up + fall winterization
• Includes: Oil change, spark plug, air filter, belt check, blade contact adjustment, HOC calibration

High-use residential (2-3x/week):

• Recommended: Twice per year (spring + mid-season)
• Includes: All annual service + mid-season belt replacement, bearing check

Light commercial (daily use):

• Recommended: 3-4 times per year (spring, mid-season, fall, winter prep)
• Includes: More frequent consumable replacement, detailed inspections

Heavy commercial:

• Recommended: Every 200-300 operating hours OR quarterly
• Includes: Full commercial service schedule, parts replacement as needed

Our Maintenance Plans structure service around these intervals automatically. See Maintenance Plans page for details.

What happens if I skip service?

• Accelerated wear on belts, bearings, engine
• Poor cut quality (dull reel, poor blade contact)
• Unexpected breakdowns during peak season
• Potential warranty claim denials (lack of maintenance documentation)

Reel sharpening frequency depends on usage and conditions:

Typical schedule:

• Residential (weekly) 1x per year (spring)
• High-use residential 2x per year
• Light commercial 2-4x per year
• Heavy commercial Every 200-300 hours

Signs you need sharpening:

• Grass tips look torn/ragged instead of clean-cut
• Grass browns within 24-48 hours after mowing
• Poor or inconsistent stripes
• Mower requires more power/effort than usual
• Inconsistent "ticking" sound (bed knife contact)

Professional sharpening vs DIY:

• Professional (recommended): $100 per reel at Allett Canada, includes grinding, bed knife adjustment, bearing inspection, balance check
• DIY: Possible with specialized equipment (grinding machine), but most owners don't have this
• Avoid: DIY attempts with files or hand grinding—ruins reel geometry

Our Reel Exchange Program provides zero-downtime sharpening. See Reel Exchange page for details.

You can handle basic maintenance yourself; professional service is needed for specialized tasks:

DIY-friendly maintenance:

• Cleaning after each use (grass removal, wipe down)
• Grass box emptying and cleaning
• Visual inspections (belts, pulleys, damage)
• Storage (proper winter storage, fuel stabilization)
• Basic lubrication (accessible grease points)

Professional service recommended:

• Reel sharpening (requires specialized grinding equipment)
• Bed knife adjustment (requires precision gauges)
• Belt replacement (technical, requires proper tension)
• Height of cut calibration (requires specialized gauges)
• Bearing inspection/replacement (requires disassembly)
• Engine servicing (if you're not comfortable with small engines)

Why professional service matters:

• Cylinder mowers are precision instruments (tolerances measured in fractions of millimeters)
• Improper adjustments cause poor cut quality or damage
• Professional service maintains warranty coverage
• Specialized tools ensure proper settings

Our maintenance plans include professional service at appropriate intervals. See Maintenance Plans page.

DIY resources: Check our Education/CTCA page for video tutorials on basic maintenance tasks.

Service options available across Canada:

1. Ottawa Service Center (Primary):

• Location: 845 Thorndale Drive, K1V 6Y1, Ottawa, ON
• Services: Full-service facility, all repairs, sharpening, maintenance
• Drop-off: By appointment, Mon-Thu 8am-5pm, Fri 8am-3:30pm
• Turnaround: 3-7 business days typical (faster for maintenance plan members)

2. Pro Pickup & Delivery (Select regions):

• Available: Ottawa area + 50-100km radius (depending on maintenance plan)
• How it works: Schedule pickup, we collect your mower, service it, return it
• Fee: Included with Multi-Touch/Premium maintenance plans, fee-based for others
• Contact: Schedule via phone or website

3. Ship To Us (Canada-wide):

• Available: Anywhere in Canada
• Best for: Smaller items (reels, cartridges) or customers outside pickup range
• Process: Request prepaid shipping label, pack item, ship via courier
• Cost: Varies by distance ($45-$120 typical round-trip for reels)

4. Remote Support (Phone/Video):

• Available: All customers
• How it works: Phone or video call troubleshooting
• Best for: Diagnosing issues before shipping, basic adjustments
• Cost: Free for maintenance plan members, $50 for non-members (credited if you ship to us)

Future expansion: We're establishing service partnerships in Toronto, Vancouver, and Calgary. Contact us for current status in these regions.

Regular between-service maintenance keeps your mower running well:

After every use:

• Remove grass clippings from reel, bed knife, and grass box
• Wipe down exterior with damp cloth
• Empty grass box and clean debris
• Check for damage (bent blades, loose bolts, worn belt)
• Dry thoroughly if mowed in wet conditions

Weekly (during mowing season):

• Clean reel and bed knife thoroughly with brush
• Check belt tension (shouldn't slip or be overly tight)
• Lubricate accessible grease points (if equipped)
• Check oil level (petrol models)
• Ensure all nuts/bolts tight

Monthly:

• Deep clean entire mower
• Inspect blades for damage or excessive wear
• Check tire pressure (if pneumatic tires)
• Clean air filter (tap out debris)
• Check fuel (replace old fuel, use stabilizer)

End of season (fall):

• Complete cleaning (remove all grass, debris)
• Change oil (petrol models, or schedule service)
• Stabilize fuel or drain fuel system
• Spray moving parts with protective lubricant
• Store in dry location (covered if possible)

Spring (before first use):

• Check all systems (belts, blades, oil, fuel)
• Test run before first mow
• Adjust height of cut for spring conditions
• Schedule professional tune-up if not done in fall

DIY tutorials available on our Education/CTCA page.

Poor cut quality usually has identifiable causes. Here's a troubleshooting guide:

Table goes here

Still having issues?

• Check our troubleshooting videos on Education/CTCA page
• Contact support@allett.ca with photos/video of issue
• Schedule remote troubleshooting (phone/video call)
• Bring mower to service center for diagnosis

All Allett mowers sold by Allett Canada include comprehensive manufacturer warranty:

Residential use:

• Duration: 2 years from purchase date
• Covers: Manufacturing defects, material failures, workmanship issues
• Includes: Engine, drive system, cutting cylinder, frame, all mechanical components

Commercial use:

• Duration: 1 year from purchase date
• Covers: Same as residential (manufacturing defects, materials, workmanship)
• Note: Commercial use on residential warranty voids coverage

What's NOT covered:

• Normal wear items (blades, belts, filters, tires, grass box)
• Damage from misuse, abuse, or neglect
• Unauthorized modifications or repairs
• Use of non-genuine parts
• Lack of maintenance (no service records)
• Accidental damage or impacts
• Cosmetic issues that don't affect performance

Maintaining warranty coverage:

• Register mower within 30 days
• Keep maintenance records
• Use genuine Allett parts
• Operate according to manual

Our Maintenance Plans automatically maintain warranty coverage by ensuring all required service is performed and documented.

Full warranty terms: Warranty Details page for complete terms and conditions.

Yes, registration is required for warranty coverage:

How to register:

1. Go to allett.ca/warranty-registration
2. Enter serial number (found on mower frame)
3. Provide purchase details (date, dealer, model)
4. Enter your contact information
5. Submit (confirmation email sent immediately)

When to register:

• Deadline: Within 30 days of purchase
• Recommended: Immediately after unboxing
• Serial number location: Located on frame near engine (varies by model)
• Also on your purchase receipt/invoice
• Contact us if you can't locate serial number

Why registration matters:

• Required for warranty claims
• Ensures we have your contact info
• Helps track service history
• Proves purchase date if receipt is lost

Already purchased but didn't register?

• You can still register after 30 days
• Warranty coverage starts from original purchase date
• Contact support if you have registration issues

We offer a 30-day satisfaction guarantee:

Return window:

• Duration: 30 days from delivery date
• Condition: Must be in like-new condition with minimal use
• Includes: Original packaging, manuals, accessories

What's returnable:

Complete mowers (any model), Cartridges (if unused/unopened), Accessories (if unused/unopened)

What's NOT returnable:

Used consumables (oil, fuel), Custom-ordered items, Items marked "final sale", Used cartridges (opened/installed)

Return process:

1. Contact us within 30 days: support@allett.ca or 1 (905) 865-1093
2. Explain reason for return (helps us improve)
3. Receive return authorization (RMA number required)
4. Pack securely in original packaging (or equivalent)
5. Ship to us (return shipping cost depends on reason—see below)
6. Inspection upon receipt (1-2 business days)
7. Refund processed (3-5 business days to original payment method)

Return shipping costs:

• Our fault (defect, damage, wrong item): We pay return shipping
• Change of mind (no defect): Customer pays return shipping
• Exception: Maintenance plan members get free return shipping on all returns

Restocking fee:

• No restocking fee if returned in original condition
• 15% restocking fee if packaging damaged or missing
• 25% restocking fee if mower shows use beyond "testing"

Used/opened items: We can't accept returns on items that can't be resold as new. However, if you're unsatisfied due to defect or our error, we'll work with you on a solution.

Post-warranty repairs are straightforward:

Out-of-warranty service:

• Available: Full service and repair, same as warranty period
• Process: Same diagnosis and repair process
• Cost: You pay for parts and labor

Typical out-of-warranty repair costs:

• Minor repairs (belt, minor adjustments) $100-$200
• Major repairs (bearing replacement, extensive work) $300-$600
• Engine replacement $400-$800

We always provide:

• Free diagnosis and written estimate
• Approval required before proceeding
• Genuine Allett parts (OEM)
• Same quality service as warranty repairs

Cost-saving options:

• Maintenance Plan discount (5-12%)
• DIY parts available
• Refurbished parts
• Trade-in credit

Repair vs Replace decision:

• If repair cost exceeds 60% of new mower value, we'll recommend replacement
• We're honest about when repair doesn't make sense
• Trade-in credit available toward new mower purchase

Preventive maintenance saves money:

Most expensive repairs result from neglected maintenance. Our Maintenance Plans prevent major failures through proactive care.

Height of cut (HOC) adjustment varies slightly by model but generally follows this process:

Most Allett models:

1. Locate adjustment mechanism (typically front roller or lever system)
2. Loosen locking mechanism (pin, lever, or nut depending on model)
3. Adjust to desired height (scale marked on mower, typically in mm or fractions of inch)
4. Lock mechanism securely
5. Verify both sides equal (critical for even cut)
6. Test cut on small area before full mow

Height of cut ranges by model:

• Liberty/Kensington: Typically 10mm-25mm (0.4"-1")
• Stirling: Typically 6mm-25mm (0.25"-1")
• 10-blade cylinders: Can go as low as 3mm (0.12") on some models
• 6-blade cylinders: Typically 6mm minimum (0.25")

Common HOC settings:

• Sports turf: 10-15mm (0.4"-0.6")
• Golf green quality: 6-10mm (0.25"-0.4")
• Standard residential: 15-20mm (0.6"-0.8")
• Summer stress: 20-25mm (0.8"-1")

Tips:

• Start higher than you think you need
• Lower gradually over multiple mows (don't drop from 25mm to 10mm in one cut)
• Measure actual HOC with ruler to verify setting accuracy
• HOC can drift over time—check periodically

Need help? Our Education/CTCA page has video tutorials for each model's HOC adjustment.

Mowing frequency depends on grass growth rate, season, and desired quality:

The 1/3 Rule:

Never remove more than 1/3 of grass blade height in one mowing. This is the most important rule.

Typical frequency:

• Spring (peak growth): 2-3x per week (grass grows fast)
• Summer (moderate growth): 1-2x per week (depends on watering/fertilization)
• Fall (moderate growth): 1-2x per week (cool-season grass thrives)
• Winter: Minimal (only in mild climates where grass grows)

By maintenance level:

• Championship/enthusiast: 3-7x per week (daily mowing for finest results)
• High-quality residential: 2-3x per week
• Standard residential: 1-2x per week
• Low-maintenance: 1x per week minimum (cutting more than 1/3 harms grass)

Signs you're mowing too frequently:

• Grass becomes thin or weak
• Excessive wear patterns from mower wheels
• Grass doesn't have time to recover between mows

Signs you're not mowing frequently enough:

• Grass looks torn (removing too much at once)
• Grass clumps in grass box
• Mower struggles (bogs down)
• Poor stripe quality

For best results with cylinder mowing: Frequent mowing (2-3x/week during growth season) produces finest results. The "little and often" approach is ideal.

With cylinder mowers, bagging (collection) is almost always recommended:

Why cylinder mowers work best with bagging:

• Clippings are very short and fine (unlike rotary mowers)
• Leaving clippings can smother grass and affect stripe appearance
• Collection maintains clean, manicured look
• Prevents thatch buildup
• Allows you to see cutting quality
• All Allett mowers include grass collection box (capacity varies by model)

When you might leave clippings:

• During extreme drought (clippings provide minimal moisture retention)
• When mowing very short (clippings are so fine they disappear into turf)
• If you're mowing very frequently (minimal clipping volume)

Mulching:

• Cylinder mowers are not designed for mulching
• Clippings can't be redistributed without collection box
• Leaving clippings reduces cut quality and aesthetics

Clipping disposal:

• Compost (excellent for gardens)
• Municipal yard waste
• Mulch for garden beds
• Don't: Put in landfill trash

Bottom line: Always use the grass collection box. It's fundamental to cylinder mowing's superior results.

You can, but it's not ideal:

Why wet mowing is problematic:

• Clumping: Wet grass clumps in collection box and on reel
• Slipping: Wet grass is harder to cut cleanly (blades slip instead of cut)
• Wheel marks: Soft wet soil shows wheel tracks more prominently
• Compaction: Risk of soil compaction from mower weight on wet ground
• Mess: Wet clippings stick to mower, harder to clean
• Safety: Slippery conditions (slopes especially dangerous)

When you must mow wet:

• Raise HOC: Cut higher to remove less material (reduces clumping)
• Slow down: Slower speed allows reel to handle wet grass better
• Empty grass box more often: Wet clippings are heavier, fill box faster
• Clean immediately after: Don't let wet clippings dry on mower
• Avoid soft areas: Skip parts of lawn that are waterlogged

Best practice:

• Wait for morning dew to dry (usually by 10-11 AM)
• Mow after 2-4 hours following rain (let grass blades dry)
• Avoid standing water areas entirely

Exception: Morning dew is generally fine to mow through, especially if you're on a schedule. It's heavier rain or saturated grass that causes problems.

Stripes are created by light reflecting differently off grass bent in opposite directions:

Basic stripe technique:

1. Mow straight lines in one direction (north to south, for example)
2. Turn at end of lawn
3. Mow back in opposite direction (south to north) in adjacent pass
4. Overlap slightly (~2-3 inches) to avoid missing strips
5. The roller (front or rear depending on model) bends grass, creating stripe effect

Tips for crisp stripes:

• Sharp reel is critical (dull reels produce poor stripes)
• Consistent speed (don't speed up/slow down mid-pass)
• Straight lines (use spray marker or follow landmarks when learning)
• Healthy grass (thin or patchy grass doesn't stripe well)
• Proper mowing height (15-20mm is easiest, too short is harder to stripe)

Advanced patterns:

• Checkerboard: Mow entire lawn one direction, then perpendicular
• Diamonds: 45-degree angle passes, then perpendicular
• Circles: Start at edge, work toward center (difficult)
• Waves: Gentle curves instead of straight lines (advanced)

Troubleshooting poor stripes:

• Dull reel → Schedule sharpening
• Grass too short → Raise HOC to 15-20mm
• Inconsistent lines → Practice straight passes
• Grass not dense enough → Overseed, fertilize, improve grass health
• Wrong grass type → Fine-textured grasses stripe best (bluegrass, ryegrass)

Resources:

• See our "Mastering Stripe Patterns" course on Education/CTCA page
• Download our free Stripe Pattern Templates PDF

These are different lawn renovation techniques available with Allett cartridges:

SCARIFYING:

• What it does: Aggressively rakes up moss, thatch, and dead material
• Blades: Spring-tine scarifying blades that penetrate ~10mm into turf
• When to do: Spring and/or fall (once or twice per year)
• Why: Removes thatch layer, improves air/water penetration, stimulates new growth
• Result: Lawn looks terrible immediately (lots of material removed), recovers in 2-3 weeks
• Cartridge: Scarifier cartridge

AERATING (Slitting):

• What it does: Cuts narrow slits into soil to relieve compaction
• Blades: Solid tines or slitter blades that penetrate 30-50mm
• When to do: Spring and/or fall, or as needed for heavy traffic areas
• Why: Relieves soil compaction, improves root growth, enhances water/nutrient uptake
• Result: Small slits visible for 1-2 weeks, minimal surface disruption
• Cartridge: Aerator cartridge (slitter style)

Note: Different from core aeration (which removes plugs)

VERTICUTTING:

• What it does: Cuts vertical grooves in turf surface
• Blades: Solid vertical blades that cut 5-10mm deep
• When to do: Before overseeding, to thin aggressive grasses, or address grain
• Why: Prepares seed bed, thins dense turf, improves overseeding success
• Result: Shallow grooves, minimal disruption, ideal before overseeding
• Cartridge: Verticut cartridge

DETHATCHING:

• What it does: Light thatch removal (less aggressive than scarifying)
• Blades: Fixed or spring-tine blades, shallower penetration than scarifier
• When to do: Spring or fall, for light thatch maintenance
• Why: Prevents thatch buildup without full scarifying intensity
• Result: Less aggressive than scarifying, moderate material removal
• Cartridge: Dethatcher cartridge

Which do I need?

• Moss problem: Scarifying
• Thatch over 12mm thick: Scarifying or dethatching
• Compacted soil / heavy traffic: Aerating
• Before overseeding: Verticutting
• Routine maintenance: Dethatching annually

Most popular cartridges: Scarifier and Aerator. These handle 90% of renovation needs.

No, we're separate but closely partnered companies:

Allett UK:

• Manufacturer based in Staffordshire, England
• Founded in 1965
• Designs and builds all Allett mowers
• Distributes to UK, Europe, US directly

Allett Canada:

• Independent Canadian company
• Launched in 2021
• Exclusive authorized Canadian distributor
• Operates from Ottawa, ON
• Handles all Canadian sales, service, parts, warranty

Our relationship:

• Import directly from Allett UK
• Factory-trained on all models
• Genuine OEM parts from Allett UK
• Technical support from manufacturer
• Warranty backed by both companies

Why this matters:

• You get genuine Allett products
• Local Canadian service and support
• No dealing with international shipping/customs
• Warranty serviced in Canada
• Parts stocked locally

Can I buy from Allett UK instead? You can, but you'd pay international shipping/duty.

All Allett mowers are designed and manufactured in England:

Manufacturing location:

• Staffordshire, England (Allett UK facility)
• All models built in same factory
• 60+ years of engineering heritage
• Quality control at source

What's made in England:

• Mower chassis and frames
• Cutting cylinders (reels)
• Cartridge systems
• Drive systems
• Final assembly

Engine suppliers:

• Briggs & Stratton (US company, engines manufactured globally)
• Honda (Japanese company, engines manufactured globally)
• Electric motors (various suppliers)

Imported to Canada:

• We import fully-assembled mowers from UK
• Clearing customs/duty handled by us
• Delivered to our Ottawa facility
• Inspected and tested before shipping to customers

Quality assurance:

• Factory testing before shipping from UK
• Our inspection upon arrival in Canada
• Pre-delivery check before shipping to you

British engineering quality backed by Canadian service and support.

Yes, you can see mowers at our Ottawa facility:

Location:

845 Thorndale Drive Ottawa, ON K1V 6Y1

Hours: Monday-Thursday: 8:00 AM – 5:00 PM ET
Friday: 8:00 AM – 3:30 PM ET
Saturday-Sunday: Closed

What's available:

• Display models of most popular mowers (Liberty, Kensington, Stirling)
• Cartridge examples (all types available to see/handle)
• Parts and accessories
• Service facility tour (upon request)

Demos:

• Seasonal demo days (spring/summer)
• By-appointment demos for serious buyers
• Hands-on operation on our demo lawn
• Try different models to compare

Visit process:

1. Call ahead recommended (not required but helpful): 1 (905) 865-1093
2. Visit during business hours
3. Our team will answer questions and show available models
4. Arrange demo if desired (by appointment)
5. Purchase same-day if in stock, or order for delivery

Regional events: We host seasonal demo days in different Canadian cities. Check our Events calendar on Community page for upcoming opportunities in your area.

Yes, flexible financing available:

Online purchases:

• Affirm financing integrated at checkout
• Terms: 3, 6, or 12 months available
• Interest: Varies by term (0% APR often available for 3-6 months)
• Approval: Instant decision during checkout
• Qualification: Based on credit check (soft inquiry during application)

In-person / phone purchases:

• Payment plans available by arrangement
• Terms discussed on case-by-case basis
• Contact sales team to discuss options

Commercial accounts:

• Net 30 invoicing for approved commercial customers
• Fleet discounts available for multi-unit purchases
• Leasing options may be available (contact for details)

How Affirm financing works:

1. Add items to cart on allett.ca
2. Proceed to checkout
3. Select "Affirm" as payment method
4. Complete Affirm application (takes 2-3 minutes)
5. Receive instant approval decision
6. Complete purchase
7. Make monthly payments directly to Affirm

Example financing:

• $2,000 mower: 0% APR for 6 months
• $333/month: $3,500 mower
• 5% APR for 12 months: ~$300/month
• Actual terms depend on credit approval

No financing fees from Allett Canada

All financing through Affirm or commercial terms

Yes, we accept trade-ins on qualifying equipment:

What we accept:

• Allett mowers (any model, any condition)
• Other cylinder mowers (Toro, McLane, Masport, etc.)—case by case
• Lawn tractors / zero-turns with cylinder deck attachments
• Commercial cylinder mowers

Trade-in process:

1. Contact us with details: make, model, age, condition, photos
2. We provide estimate (typically within 24 hours)
3. If accepted, apply trade-in value to new purchase
4. Ship or deliver trade-in to us (depending on location/size)
5. Value applied to invoice

Trade-in value factors:

• Condition: Working, minor issues, non-working, parts only
• Age: Newer mowers worth more
• Model: Popular models easier to resell
• Market demand: What we can resell it for

Typical trade-in values:

• Working Allett (5-7 years old): $500-$1,500
• Non-working Allett (parts value): $100-$400
• Other brands: $200-$800

Trade-in vs sell privately:

• Trade-in is convenient (no hassle of selling yourself)
• Private sale might net slightly more
• Trade-in value applied as credit (reduces HST on new purchase in some cases)

Alternative—Heritage Exchange Program:

See our Heritage Exchange page for upgrade-focused trade-in program.

We're a growing company and periodically hire for various roles:

Current/frequent openings:

• Service technicians
• Customer support
• Seasonal help
• Sales team
• Small engine repair, mower experience
• Parts, technical support, phone/email
• Spring/summer peak, shipping/receiving
• Experienced lawn/garden retail or landscape supply

What we look for:

• Passion for lawn care
• Technical aptitude
• Customer-first mentality
• Self-motivated
• Canadian work authorization

How to apply:

1. Check careers page: allett.ca/careers
2. Email resume: careers@allett.ca
3. Specify role of interest
4. Tell us why you're passionate about what we do

Work environment:

• Ottawa-based (some remote options for certain roles)
• Small team, collaborative culture
• Values quality over speed
• Committed to long-term customer relationships

Not currently hiring? Send resume anyway—we keep applications on file and reach out when positions open.

Multiple ways to reach us:

Email:

• General inquiries: info@allett.ca
• Sales questions: sales@allett.ca
• Service / parts: service@allett.ca
• Technical support: support@allett.ca

Response time: Within 24 hours (usually much faster)

Phone: 1 (905) 865-1093

Hours: Monday-Thursday 8:00 AM – 5:00 PM ET, Friday 8:00 AM – 3:30 PM ET

Voicemail monitored outside hours, callback next business day

Live Chat:

• Website: Click chat icon bottom-right of any page
• Hours: Same as phone (during business hours)
• Response time: Real-time during business hours

Other contact methods:

• Social Media: Instagram: @AllettCanada, Facebook: Allett Canada
• In Person: Ottawa facility by appointment
• Mail: 845 Thorndale Drive, Ottawa, ON K1V 6Y1 Canada

Emergency support:

For urgent service issues during peak season (mower down, business impacted), call main line and select option for priority support. Maintenance Plan members get priority response.

We appreciate reviews! Here's where to share your experience:

Google Reviews:

1. Search "Allett Canada" on Google Maps
2. Click "Write a review"
3. Most visible for potential customers

Facebook:

• Visit facebook.com/AllettCanada
• Click "Reviews" tab
• Leave rating and comments

Instagram:

• Tag @AllettCanada in posts showing your lawn
• Use hashtag #AllettCanada
• Share photos and your experience

Our website:

• Product pages have review sections
• "Leave a Review" link in order confirmation emails
• Share lawn photos in Community gallery

Third-party:

Trustpilot (if applicable) Industry forums (The Lawn Forum, etc.)

What helps us most:

• Photos of your results (before/after especially valuable)
• Specific details about what you love (or what could improve)
• Model-specific reviews (helps others choosing same model)
• Service experience feedback (helps us improve)

Incentive:

We occasionally feature customer reviews and photos on our website/social media (with permission). Featured customers receive Allett swag or accessories as thank-you.

Your feedback makes us better—thank you for taking time to share!