Refund policy

We have a 30-day return policy: you have 30 days after receiving your item to request a return. Please contact us at info@allett.ca before returning anything — items sent back without prior authorisation are not accepted. Return shipping is at the customer's expense, and a 5% restocking fee applies.

To be eligible, your item must be unused, in its original packaging, with a receipt or proof of purchase. Used, installed, or damaged items are not returnable.

Mowers. Factory-order and special-order mowers are final sale unless required otherwise by law. Return requests for stocked mowers are reviewed individually and must be approved by Allett Canada before shipment; the mower must be unused, unassembled, in its original packaging, and otherwise meet the return policy.

Discounted products. We do not use a single blanket "sale items" exclusion. Return eligibility for promotional, clearance, and demonstration equipment is determined by the individual product page where applicable. Certified Refurbished equipment follows this standard return policy unless its product page states otherwise.

Shipping & freight charges. Original outbound shipping and freight charges (parcel or LTL) are non-refundable unless the return results from an Allett Canada error or an approved warranty claim.

Damaged in transit. Please inspect your order on delivery. If an item is damaged, report it to us within 3 days of receipt with written evidence and photos; note "damaged" on the bill of lading and document the package before opening. You may refuse delivery if the package is obviously damaged. Failure to report within 3 days or to document the damage may void the option to return the item.

Exchanges. Once a return is received and processed, an exchange is possible for another item, minus restocking and shipping fees; any price difference is billed or refunded.

Refunds. We will notify you once we have received and inspected your return and whether the refund is approved. Approved refunds are issued to your original payment method and equal the original price minus the 5% restocking fee. It can take additional time for your bank or card provider to post the refund.

Questions? Contact us at info@allett.ca.