Keep Your Allett Running Like New
Professional maintenance programs, comprehensive warranty coverage, and expert support to protect your investment.
What are you Looking for?
Maintenance & Service
Your Allett represents a significant investment in your lawn's future.
Our maintenance programs and warranty coverage ensure it performs flawlessly season after season.
From routine service to comprehensive care packages, we've built a support system designed for Canadian conditions and real-world use.
Maintenance Program
Annual plans that cover everything from tune-ups to complete care. Priority scheduling, discounted rates, and peace of mind.
The Reel Exchange
Zero-downtime reel sharpening program. Professional grinding, rotation system, and continuous performance year-round.
Warranty Coverage
Comprehensive coverage details, registration information, and what's protected. Know exactly what's covered before you need it.
The Real Cost of Neglected Maintenance
Prevention is always cheaper than repair
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A cylinder mower is a precision instrument. Unlike rotary mowers that can run neglected for years, reel mowers require consistent care to maintain cutting quality and prevent expensive failures.
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The Hidden Costs of DIY-Only Maintenance:
Premature Component Failure
Skipping professional maintenance leads to accelerated wear. A $150 annual tune-up prevents $800+ bearing and reel replacements.
Neglected lubrication destroys bearings. Ignored belt wear leads to drive system damage.
Performance Degradation
Without regular height-of-cut calibration, your mower gradually loses precision. What starts as "close enough" becomes increasingly inaccurate. By the time you notice, your lawn quality has suffered for months.
Shortened Lifespan
Properly maintained Allett mowers last 15-20+ years. Neglected units fail at 5-7 years. The difference isn't the mower—it's the maintenance. Professional care extends usable life by 2-3x
Loss of Warranty Coverage
Many failures that should be covered under warranty are denied due to lack of maintenance records. Professional service creates a documented history that protects your coverage.
Emergency Repairs During Peak Season
Neglected maintenance doesn't prevent breakdowns—it ensures they happen at the worst possible time. Mid-June failures mean 2-3 week repair waits when demand is highest.
Our Maintenance Philosophy
We believe in proactive care over reactive repair. Scheduled service catches small issues before they become big problems.
Our programs are designed around real-world Canadian use patterns—not just manufacturer minimums.
Choose Your Maintenance Level
From basic coverage to comprehensive care, select the plan that matches your needs
Essential Care
Annual reel service + inspection. Perfect for homeowners keeping one mower in top shape.
Pricing coming soon
Multi-Touch
Two services per year for multi-unit users, with priority turnaround.
Pricing coming soon
Premier Fleet
Custom service plans for clubs, schools, and municipalities with scheduled pickup.
Custom quote - Coming Soon
Comprehensive protection for your investment
What's Covered Under Warranty?
Every Allett mower sold in Canada includes comprehensive warranty coverage.
Understanding what's protected—and what's required to maintain coverage—ensures you're never surprised if something goes wrong.
Read Warranty Coverage Details →- Duration: 2 years from purchase date (residential use)
- What's Covered: Manufacturing defects, material failures, workmanship issues
- Components Included: Engine, drive system, cutting cylinder, frame, all mechanical components
- What's NOT Covered: Normal wear items (blades, belts, filters), damage from misuse or neglect, commercial use on residential warranty
- Duration: 1 year from purchase date (commercial use)
- What's Covered: Same as residential for first year
- Extended Options: Available for fleet purchases (contact for details)
Requirements: Professional maintenance records required for claims over $500
What's Required:
- Register your mower within 30 days of purchase
- Perform manufacturer-recommended maintenance (documented)
- Use genuine OEM parts for repairs
- Operate mower according to manual guidelines
What Voids Warranty:
- Unauthorized modifications
- Use of aftermarket parts in drive/cutting systems
- Commercial use on residential warranty
- Lack of maintenance documentation
- Damage from misuse or abuse
Our Maintenance Plans Automatically Maintain Your Warranty: Enrollment in any maintenance plan ensures all required service is performed and documented. No tracking, no worrying—we handle the paperwork.
- Contact us via phone, email, or chat
- Provide serial number and purchase documentation
- Describe the issue (photos help)
- We'll assess whether it's warranty-covered
- If covered: repair or replacement at no cost
- If not covered: written estimate provided before proceeding
Typical warranty claim turnaround: 7-14 days from receipt
Prefer to Service It Yourself?
Follow our certified step-by-step video guides.
Our maintenance library makes it easy to handle your own upkeep with confidence. Watch tutorials tailored to your model, access parts diagrams, and order what you need in one click.
Want to Join in on our Reel Exchange Program?
Join the program, we ship you your new reel, you send us your old one using the shipping material that your new reel came and we sharpen and return it back to you, when your next reel needs to be sharpened, you rinse and repeat!
Join the Reel Exchange Today
Interactive diagrams let you identify the right parts for your model. Click to add bearings, rollers, and cartridges directly to your cart — or request a quote from our service team.
Certified Care Extends Your Warranty
Stay covered with our Certified Extended Warranty — available exclusively to owners enrolled in an Allett Maintenance Plan.
Protect your investment and enjoy peace of mind knowing every reel is cared for by our experts.
Learn About Warranty
Ready for an Upgrade?
Turn your maintenance visit into an opportunity.
While your reel is in for service, our technicians can appraise your mower for trade-in value toward a new or certified refurbished unit.
Request AppraisalContact Us
Book Your Service Today
Whether you need a quick tune-up or full reel replacement, our team is here to help.
FAQ
Use this text to share information about your product or shipping policies.
Do I really need professional maintenance, or can I do it myself?
You can handle basic tasks (cleaning, grass box emptying, visual inspections), but professional service is critical for:
- Height of cut calibration (requires specialized gauges)
- Reel sharpening (needs professional grinding equipment)
- Bearing inspection and lubrication (prevents premature failure)
- Belt tension and drive system adjustment (ensures proper power transfer)
Our maintenance plans ensure nothing is missed.
Many customers do basic upkeep themselves and rely on us for scheduled professional service.
How often should my mower be professionally serviced?
- Residential (weekly use): Annual service minimum, ideally spring tune-up + fall winterization
- High-use residential (2-3x/week): Twice per year (spring + mid-season)
- Light commercial (daily use): Three times per year minimum
- Heavy commercial: Quarterly or every 200-300 operating hours
Our maintenance plans are structured around these intervals.
What happens if I skip maintenance and something breaks?
Depends on the failure:
- Wear-related failures (bearings, belts, blades): Not covered under warranty, you pay for repair
- Component failures due to neglect: Warranty claim will likely be denied
- Manufacturing defects: Still covered IF you can demonstrate proper maintenance
Without maintenance records, proving proper care is difficult. Warranty claims over $500 typically require documentation.
Can I use any repair shop, or must I use Allett Canada?
For warranty work, repairs must be performed by authorized Allett service centers (we're the primary authorized center in Canada).
For out-of-warranty repairs, you can use any qualified technician, but:
- Non-genuine parts may void remaining warranty coverage
- Improper repairs may cause additional damage
- You lose access to our parts expertise and technical support
What's included in a "tune-up"?
Our standard tune-up includes:
- Engine oil change
- Spark plug replacement
- Air filter cleaning or replacement
- Belt inspection and tension adjustment
- Drive system lubrication
- Cutting cylinder/bed knife inspection and adjustment
- Height of cut calibration
- Operational safety check
- Full cleaning
Takes about 90-120 minutes. Cost: $150 for non-members, included with maintenance plans.
How do I know if my reel needs sharpening?
Signs your reel is dull:
- Grass tips look torn or ragged instead of cleanly cut
- Grass browns 24-48 hours after mowing (stressed from tearing)
- Mower requires more power than usual to cut
- Stripes are less defined or uneven
- You hear the reel "ticking" against the bed knife inconsistently
If you see 2+ of these signs, it's time to sharpen.
Most residential users need sharpening 1x/year.
High-use and commercial users need 2-4x/year.
What voids my warranty?
Common warranty-voiding actions:
- Installing aftermarket cutting cylinders or drive components
- Using non-recommended fuel or oil
- Commercial use on a residential warranty
- Modifications to engine or drive system
- Operating with damaged or missing safety features
- Lack of basic maintenance (verifiable neglect)
General rule: Use it as intended, maintain it properly, use genuine parts for repairs.
Can I transfer my warranty if I sell the mower?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Any question?
You can contact us through our contact page! We will be happy to assist you.