Contact Allett Canada
We're here to help. Reach out with questions, service requests, or just to talk turf.
Visit Our Facility
Ottawa, Ontario location.
Address & Directions
- Allett Canada Inc.
- 845 Thorndale Drive
- Ottawa, Ontario
- K1V 6Y1 Canada
Hours
Notes: Walk-in parts pickup welcome during business hours. Service drop-off by appointment only (call ahead). After-hours drop-off available (secure drop box).
Contact FAQ
Common questions about reaching us.
What's the fastest way to reach someone?
Phone during business hours (Monday-Thursday 8am-5pm, Friday 8am-3:30pm ET). For after-hours inquiries, email is best—we respond within 24 hours on business days.
Can I visit your facility without an appointment?
Walk-in parts pickup is welcome during business hours. For service drop-off, consultations, or demos, please call ahead to schedule an appointment—ensures we have staff available to assist you properly.
Do you have French-language support?
Yes. Our team can provide service in French. Contact us by phone or email and indicate your language preference.
How quickly will I get a response?
Email inquiries: within 24 hours on business days. Phone calls: immediate during business hours. Contact form submissions: within 24-48 hours.
Can I text your phone number?
Currently phone support is voice calls only. For written communication, use email or the contact form.
What if I need help outside business hours?
Our Knowledge Base/FAQ system is available 24/7 for self-service support. For non-urgent inquiries, email us and we'll respond the next business day. For urgent breakdowns during peak season, we offer premium after-hours support for Maintenance Plan members.
How do I schedule a demo?
Contact us by phone or email (info@allett.ca) with your location, models of interest, and preferred timing. We'll discuss demo availability—typically arranged for commercial/professional buyers or organized as group demo events.
Can I reach you via social media?
We're active on Instagram (@allett.ca) and Facebook (Allett Canada). Social media DMs are monitored but not the fastest support channel—use email/phone for time-sensitive inquiries. Social is great for community interaction and quick questions.